Privacy policy
This policy explains how Sash Window Quotes (“we”, “us”) collects and uses the personal information you provide when you request sash window quotes through this website. We are the data controller for the details submitted through our quote form.
What we collect
When you complete the quote form we collect:
- Your name (first and last);
- Your email address;
- Your phone number;
- Your postcode;
- Whether you are a homeowner;
- Marketing attribution data — such as the campaign source, referring page, UTM values and advertising click identifiers (for example Google or Meta click IDs) — along with your IP address and browser user-agent, captured to understand how you reached us.
How we use it
We use your details to match your enquiry with a suitable vetted local installer so they can prepare your quote. By submitting the form you agree that we, or a matched installer, may contact you by phone about your request — that contact is directly related to the sash window application you have made. Qualified enquiries may be passed to a matched installer for the sole purpose of providing your quote.
Our lawful bases are your consent (which you may withdraw at any time) and our legitimate interest in responding to enquiries you have chosen to send us. We do not sell your personal information.
Who we share it with
We share the details you provide with the independent installer(s) matched to your enquiry, and with service providers who help us operate the website and process enquiries. Those parties are only permitted to use your information to fulfil your quote request.
How long we keep it
We retain enquiry details for up to 24 months from your last contact with us, after which they are deleted or anonymised, unless we are required to keep them longer to meet a legal obligation.
Your rights
You have the right to access, correct or delete your personal data, to object to or restrict its processing, and to withdraw consent. You may also complain to the Information Commissioner’s Office (ico.org.uk). To exercise any of these rights, contact us using the details below.
Contact us
To ask about your data or make a request, contact us using the details provided on this website, marking your message for the attention of our privacy team. We aim to respond within 30 days.
Cookies
We set first-party cookies to remember how you arrived at the site for marketing attribution. See our cookie policy for details.
This policy may be updated from time to time; the current version always appears on this page.